Our mission is to help businesses connect, protect, and derive more value from their assets. As a leading global innovator, developer, and supplier of IoT solutions, we drive continuous innovation to enable our partners to deploy confidently at scale worldwide.
We’re excited to share that we are extending our Manufacturer’s Warranty from one year to two years, effective immediately!
Our warranty reflects our commitment to manufacturing and supplying our partners with industry-leading GPS and IoT hardware that performs better, lasts longer and reduces OPEX costs for businesses.
More importantly, extending our warranty also allows our partners to sell and deploy Digital Matter devices with confidence, knowing every device is engineered to outperform and individually tested prior to shipment.
“Producing asset tracking hardware with rugged excellence has been key for Digital Matter from the very beginning,” says Ken Everett, CEO and Founder, Digital Matter. “The design, manufacturing and testing processes we have, and years of proven ongoing success of device operation in the field, reinforces Digital Matter as a market leader in low-power, high-performance devices.”
Digital Matter offers a Manufacturer’s “repair or replace” warranty against manufacturing defects from the date of dispatch of the Product from Digital Matter. The period begins when Digital Matter ships the device to the customer. Faulty devices should be returned to Digital Matter, at the customer’s expense, for analysis. Devices assessed to be faulty under this warranty will be repaired or replaced at Digital Matter’s expense, which is limited to Digital Matter’s cost of the repair or replacement device plus standard postage to return the device to the Reseller. This Manufacturer’s Warranty excludes any malicious damage or damage caused by use of the device outside of its specified operating parameters, exposure to lightning or power spikes, or damage caused due to incorrect installation of the device.
For more information on warranty details visit www.support.digitalmatter.com
Shay Kettner is Head of Brand and Content at Digital Matter, with more than seven years of experience in IoT, GPS asset tracking, connected hardware, and technology marketing. She works closely with product, engineering, and commercial teams to translate complex technical concepts into clear, accurate content for business and industrial audiences. During her time at Digital Matter, Shay has contributed to the go to market strategy, positioning, and technical education of more than 40 IoT and asset tracking products deployed globally. Her areas of expertise include GPS tracking, IoT connectivity, battery powered asset tracking, remote monitoring, technical product education, and the adoption of IoT technologies across industries including logistics, agriculture, construction, fleet management, and industrial operations. Shay holds a Master of Commerce in Marketing with Distinction from Curtin University, where she was recognised as a top postgraduate student, and a Bachelor of Arts in Communication and Media Studies from Goucher College. Focus areas: IoT and asset tracking, GPS tracking technology, IoT connectivity, connected hardware, battery powered tracking, remote monitoring, technical product education, IoT market adoption and industry use cases.
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